Modalities


Courses offered by Insiders Akademie

Insiders Akademie runs various different types of courses. The modalities applicable in each case depend on the type of course chosen.  There are the four following types of courses.

Standard training

Standard training courses are courses with standardized content at fixed times that are carried out live by an Insiders Akademie trainer. They may be implemented as face-to-face training courses at our training center in Kaiserslautern or online. Depending on the course, they last 1-3 days.

The content of the standard training course is presented with the aid of practical demonstrations in the system, and your individual questions are answered live. Everything you have learned is used and explored in more depth in numerous practical exercises during the training.

The dates for standard training courses are open to interested parties from all customers and partners. You take part in the course together with participants from other companies.

Each standard training course can be carried out exclusively for your company as face-to-face training at the Insiders Akademie or on your premises, or as an online training course.

Webinars

A webinar is a 60 to 90-minute online training session that is carried out at fixed times using conferencing software. The content of the webinar is presented live and explored in more detail with the aid of practical demonstrations in the system.

The dates for webinars are open to interested parties from all customers and partners. You take part in the course together with participants from other companies.

Each webinar can be carried out exclusively for your company.

E-learning

An e-learning course is an online course with no fixed time or location; you work on the content independently. The content is presented using videos, screenshots, images, texts and interactive elements. The integrated quiz questions and test scenarios help you to test and consolidate what you have learned.

We recommend that you use a PC to take part in our e-learning courses. It is technically possible to take part using a tablet or smartphone. However, as the software simulations contained in the courses are designed to be operated with a keyboard and a mouse, we advise against taking part via mobile end devices.

Customized training

A customized training course is a course designed in line with your particular needs that is implemented as a face-to-face training course at the Insiders Akademie/on your premises or as online training.

Each customized training course is carried out exclusively for your company.


Registration on the learning platform

To enroll on a course, it is necessary to register on the learning platform www.insiders-akademie.de. This applies to all types of courses. It is only possible to register as a person and not for a company or a department.

On registration, you create a personal, password-protected account for our learning platform. This account cannot be transferred to another person. Your access data must not be passed on to a third person.

When you register, enter the name of your company, a title, your first and last name and your business e-mail address. You will receive a registration confirmation by e-mail. After registering, you are initially logged in to the platform as a guest.

Using your e-mail address, a check is automatically carried out to determine whether you are already listed as a contact person in our CRM system. If this is not the case the registration is activated by the Insiders Akademie team. You can enroll for courses as soon as your registration has been activated. You will receive a system message on the learning platform and via e-mail informing you of the activation.


Modalities for standard training courses and webinars


Enrollment

All enrollments for a standard training course or webinar must have been received by Insiders Technologies two weeks before the start of the course at the latest. Submitting an enrollment shall be deemed a binding commitment to take part.

A requirement for participation in the course is the prior knowledge specified in the course description. Insiders Akademie reserves the right to decline enrollment if the participation requirements are not met. A course may be configured in such a way that enrollment is only possible if the participation requirements are met.

Other information is requested in addition to the registration data when a person enrolls on a course. This information is required for communication and invoicing. Mandatory fields are marked accordingly. The enrollment can be sent once all the mandatory fields have been filled in.

The size of the group is limited for standard training courses and webinars.

Enrollment confirmation

After enrolling on a course, you will receive an enrollment confirmation as a system message on the learning platform and via e-mail.

More information about the course and its implementation is available directly in the course and, if relevant, via messages from the trainer in the Announcements forum. The messages in the Announcements forum will also be sent to you via e-mail.

Cancelation on the part of the enrolled person

The following cancelation terms apply to standard training courses and webinars.

    • Cancelations must be sent in writing or by e-mail to  training@insiders-technologies.de
    • Cancelations up to three weeks before the start of the course are free of charge
    • In the event of cancelations up to two weeks before the start of the course, ten percent of the course fee will be charged
    • In the event of cancelations up to one week before the start of the course, fifty percent of the course fee will be charged
    • The full course fee will be charged if participation is canceled later than this
    • A change of date shall be treated as a cancelation and re-enrollment
    • A substitute person can be named free of charge as long as this person complies with the participation requirements.

Cancelation on the part of Insiders Technologies

Insiders Technologies reserves the right to cancel courses at fixed times if the minimum number of enrollments has not been made by one week before the start of the course or if the trainer cannot attend, or due to any other significant reasons.

Once it becomes clear that a course has to be canceled by Insiders Technologies, you will be informed without delay. Course fees already paid will be reimbursed. Insiders Technologies shall not be liable for any other claims against them on the part of the enrolled persons or the companies for which they have enrolled.

Course fees

The course description contains information about the course fee for standard training courses and webinars.

All prices are non-binding and statutory VAT must be added. Subject to changes and errors.

Organizational requirements for standard training courses that are carried out online

The following requirements must be met in order to participate in an online training course.

    • You need a PC with internet access.
    • The picture and sound are transmitted via conferencing software.
    • To be able to complete practical exercises, you must also connect to our training environment via remote desktop or VPN.
    • It may be necessary to install software or make configurations locally on your own PC. You will be informed of the exact technical requirements prior to the online training course.
    • Insiders Akademie regularly offers tech checks where you can try out access to conferencing software and the training environment.

Organizational requirements for webinars

The following requirements must be met in order to participate in a webinar.

    • You need a PC with internet access.
    • The picture and sound are transmitted via conferencing software.
    • It is not necessary to install the Insiders product locally on your PC or have access to the Insiders training environment.

Modalities for e-learning courses


Enrollment

You can enroll on an e-learning course at any time. Submitting an enrollment shall be deemed a binding commitment to take part.

A requirement for participation in the course is the prior knowledge specified in the course description. Insiders Akademie reserves the right to decline enrollment if the participation requirements are not met. A course may be configured in such a way that enrollment is only possible if the participation requirements are met.

Other information is requested in addition to the registration data when a person enrolls on a course. This information is required for communication and invoicing. Mandatory fields are marked accordingly. The enrollment can be sent once all the mandatory fields have been filled in.

Enrollment confirmation

After enrolling on an e-learning course, you will receive an enrollment confirmation as a system message on the learning platform and via e-mail. The course is activated for the period specified in the course description directly after enrollment.

Cancelation on the part of the enrolled person

Enrollment on e-learning courses cannot be canceled as they are activated directly after enrollment, provided that the participation requirements are met.

Course fees

The course description contains information about the course fee for e-learning courses.

All prices are non-binding and statutory VAT must be added. Subject to changes and errors.

Organizational requirements for e-learning courses

The following requirements must be met in order to participate in an e-learning course.

    • You need a PC with internet access. Using a tablet or smartphone is technically possible but not recommended.
    • If you want to work on a laptop it is advisable to connect a separate keyboard and mouse.
    • It is not necessary to install the Insiders product locally on your PC or have access to the Insiders training environment.


Modalities for customized training courses


Arranging an appointment

Customized training courses are only held on prior arrangement. It is advisable to plan the customized training course as early as possible in order to ensure that it can be held on the date you wish and that any customized customer-specific or project-specific course content can be prepared.

The group size for customized training courses is limited to 8.

Course fees

The course fee for customized training courses depends on the length of the course, the required course content and the implementation method. In principle, customized training courses are billed per training day. This price does not include any individual preparation work that may be required or necessary travel costs and expenses.

Contact Insiders Akademie for specific price information for your course proposal. Quotations for customized training courses will be drawn up on request.

All prices are non-binding and statutory VAT must be added. Subject to changes and errors.

Organizational requirements for customized training courses

In the case of a customized training course that takes place online, either the trainer will be given access to the customer environment or the participants will be given access to the Insiders training environment via VPN or RDP. This will be agreed on in advance.

In the case of an on-site customized training course, the commissioning company is responsible for providing the required computer equipment and a suitable room to enable the course to take place.

A detailed list of the hardware and software requirements and the equipment needed in the course room specific to each training course will be provided by the trainer in good time before the course starts.

The PCs will be inspected and approved by the trainer on the last working day before the course starts. This must be taken into account in the schedule and access must be provided to the PCs and the room.

Cancelation on the part of the commissioning company

The following cancelation terms apply to customized training courses.

    • Cancelations must be sent in writing or by e-mail to  training@insiders-technologies.de
    • Cancelations up to three weeks before the start of the course are free of charge
    • In the event of cancelations up to two weeks before the start of the course, ten percent of the course fee will be charged
    • In the event of cancelations up to one week before the start of the course, fifty percent of the course fee will be charged
    • The full course fee will be charged if participation is canceled later than this
    • A change of date shall be treated as a cancelation.

Cancelation on the part of Insiders Technologies

Insiders Technologies reserves the right to cancel customized training courses if the trainer cannot attend, or due to any other significant reasons.

Once it becomes clear that a course has to be canceled by Insiders Technologies, you will be informed without delay. Course fees that have already been paid will be reimbursed. Insiders Technologies shall not be liable for any other claims on the part of the commissioning company.