Available courses

Cognitive Classifier
Category: Web lesson
Kurstyp: Webinar
Veranstaltungsdauer:
5400
regulartimebase: {}
Course format: Web lesson
Course level: Advanced
Course format: German
Learning objective: Wie aktiviere ich den Cognitive Classifier? Was muss ich beim Training beachten?
  • Teacher: Katharina Bellon

Lernmechanismen in smart FIX
Category: Web lesson
Kurstyp: Webinar
Veranstaltungsdauer:
5400
timebase: [{"time":{"date":"14","month":"5","year":"2024"},"maxusers":"25","groupid":"974","wait_groupid":"975"},{"time":{"date":"24","month":"9","year":"2024"},"maxusers":"25","groupid":"1080","wait_groupid":"1081"},{"time":{"date":"3","month":"12","year":"2024"},"maxusers":"25","groupid":"1163","wait_groupid":"1164"}]
regulartimebase: {}
Course format: Web lesson
Course level: Basic
Course format: German
Learning objective: Welche KI-Methoden setzt smart FIX wo ein? Wie lernt das System innerhalb und außerhalb des Betriebs?
  • Teacher: Katharina Bellon
  • Teacher: Simone Zahn

Optimale Supportanfragen
Category: Web lesson
Kurstyp: Webinar
Veranstaltungsdauer:
5400
timebase: [{"time":{"date":"28","month":"6","year":"2024"},"maxusers":"25","groupid":"978","wait_groupid":"979"},{"time":{"date":"1","month":"10","year":"2024"},"maxusers":"25","groupid":"1159","wait_groupid":"1160"}]
regulartimebase: {}
Course label: FÜR KUNDEN
Course format: Web lesson
Course level: Basic
Course format: German
Learning objective: Wie wende ich mich an den Kundensupport? Wie läuft die Ticketbearbeitung ab?

First Level Support
Category: Web lesson
Kurstyp: Webinar
Veranstaltungsdauer:
0
timebase: [{"time":{"date":"9","month":"8","year":"2024"},"maxusers":"25","groupid":"1060","wait_groupid":"1061"},{"time":{"date":"7","month":"11","year":"2024"},"maxusers":"25","groupid":"1161","wait_groupid":"1162"}]
regulartimebase: {}
Course label: FÜR PARTNER
Course format: Web lesson
Course level: Basic
Course format: German
Learning objective: Welche Optionen zur Fehleranalyse habe ich als Partner und wie unterstützt der Partnersupport?
  • Teacher: Sarah Adrian
  • Teacher: Katharina Bellon
  • Teacher: Mareike Scheffe
  • Teacher: Simone Zahn

E-Mail-Import und ‑Verarbeitung
Category: Web lesson
Kurstyp: Webinar
Veranstaltungsdauer:
5400
regulartimebase: {}
Course format: Web lesson
Course level: Advanced
Course format: German
Learning objective: Wie arbeitet der E-Mail-Import? Wie konfiguriere ich diesen und wie geht smart FIX mit E-Mails um?

Optimale Formulargestaltung
Category: Web lesson
Kurstyp: Webinar
Veranstaltungsdauer:
5400
timebase: [{"time":{"date":"20","month":"2","year":"2024"},"maxusers":"25","groupid":"1028","wait_groupid":"1029"},{"time":{"date":"8","month":"2","year":"2024"},"maxusers":"25","groupid":"1054","wait_groupid":"1055"}]
regulartimebase: {}
Course format: Web lesson
Course level: Basic
Course format: German
Learning objective: Wie gestalte ich Formulare so, dass smart FIX sie bei klassischer Verarbeitung optimal auslesen kann?
  • Teacher: Mareike Scheffe